The woman asked to speak with Kyle, and he took the phone into his room to tell his side of the story in relative peace. A few minutes later, he came downstairs and handed me the phone. The agent wanted to speak of the owner of the Saturn, and I figured I could give her some background on the incident.
Shockingly, she didn’t want to hear it.
“After talking to your son and the other driver, it appears we will be finding Kyle liable for the accident. The other driver claimed she went through a yellow light, and Kyle claimed it was red when he made the turn.”
I immediately interjected: “Excuse me, but how could it be yellow for her and red for my son if they entered the intersection at the same time?” The bitch had no answer for that, so I realized the fix was in. Our insurance company was siding with the older, more experienced driver over my son, the new driver. The agent then admitted she did not see the police report yet.
“Well I did, and I had it the evening of the accident. Who do you think has more reason to lie, the striking vehicle or the vehicle which was struck?”
Again, no answer, but she did have a question: “Do you think you could scan and email that report for me?” I initially said yes, but after promising an email immediately, I changed my mind after an hour of waiting. Why should I give this woman a professional courtesy when she already made up her mind?
Once we give the repair money to the piece of shit who t-boned my car, we’ll immediately be dropping Nationwide after two decades of coverage. If this is how they treat their customers, I want no part of them.
I will also remember this incident next time they call my division – which insurance companies do often – asking for information on burglaries and auto accidents.